General conditions of Sale
The Company Italia Cushions, owner of the site www.italiacuscinetti.com, specifies the following:
Every order made of a product present in the online store of the site www.italiacuscinetti.com supposes the consultation and acceptance first of all these general sales conditions. The validation click of the order implies a full acceptance of these conditions. This click has "electronic signature" value
Object:
These general sales conditions have to define the rights and obligations of the parties in the field of online sales of goods proposed by the seller to the consumer.
Order confirmation:
Contractual information will make the subject of a confirmation via email to the address indicated by the consumer within the order voucher.
Trial of the transaction:
The computerized registers, saved in IT systems www.italiacushcinetti.com in reasonable safety conditions are considered as communication tests, orders and payments involved in the parties.
The archive of orders and invoices are carried out on a reliable and durable support that can be provided as proof.
Product information:
All efforts have been made to make sure the accuracy of the information presented on the seller site. The seller or its suppliers are therefore not responsible for the consequences, accidents, special damages that are electronic transmissions or the accuracy of information transmitted even if the seller has had knowledge of the possibility of similar damage. The names and brands of products or manufacturers are used only in an identification purpose. Photos, descriptions and prices of products are not contractual.
Duration of validity of the offer and price:
Our prices are valid throughout the day.
Shipping costs and delivery times:
Shipping ships will be calculated based on the place of delivery and the weight of the goods. The times will vary according to the availability of products in stock and at the train processing times. For products in stock, delivery is provided within one working day from order payment.
Delivery methods:
The products are delivered to the address indicated by the consumer on the Order Voucher and only in the geographical areas we treat.
All products leave our warehouse in a perfect state. The customer must signal to the transporter (or postman) every small bump trace (holes, tracks of crushings, etc.) on the package, and in this case reject the package. A new and identical product will then be postponed without fees.
The exchange of each product declared, a posteriori, spoiled during transport, without any reservation to be expressed when receiving the package, cannot be treated.
As in any shipment, you can be delayed or that the product is lost. In this case, we contact the transporter to start an inquiry. All efforts made, with all the time needed, to find this package. In this case, the merchant will be reimbursed by the transporter and will deliver a new package identical to him.
We decline all responsibility for the elongation of delivery terms attributable to the transporter, especially in cases of loss of products, weather or strike.
Any anomaly concerning delivery (failure, missing product compared to the delivery voucher, damaged package, broken products etc.) must be imperative to be indicated on the delivery voucher in the form of a "written reserve", accompanied by the customer's signature.
The consumer will take parallel to confirm this anomaly by directing the transporter at the end of the (2) two weekdays after the delivery date a registered letter with acknowledgment of receipt exposing the reasons for the case.
The consumer will have to convey a copy of this mail to the seller's address. Without this observation, we proceed to no change.
Delivery errors:
The consumer will have to formulate at the seller, the same day of delivery or at the latest the first week that follows the delivery, any delivery error and / or non-compliance of the products in nature or in quality compared to Indications listed on the order voucher.
Beyond this term, each claim will be refused.
The formulation of this complaint at the seller can be made at the seller's address.
Each complaints not carried out in the rules defined above and in the defined terms cannot be taken into consideration and will issue the seller of all responsibility in the face of the consumer.
In the event of delivery or exchange error, each product to be changed or refunded must be postponed to the seller as a whole and in its origin packaging in a perfect state at the seller's address.
To be accepted, each submission must be reported and first of all the Seller's agreement, which will attend the package to the right address.
The expenses of shipments are at the expense of the seller, apart from the case that the product did not correspond to the declaration of origin made by the consumer in the good sense of reference.
Product warranty
These provisions cannot deprive the consumer of the legal guarantee that obliges the professional seller to guarantee it against all the consequences of hidden vices of the selling thing.
The consumer is expressly informed that the seller is not the manufacturer of the products presented on the Seller website and that the seller gets rid of any responsibility for defective products.
As a result, in the event of damage caused by a person or a defective good, only the responsibility of the manufacturer of this here can be sought by the consumer, based on the information published on the packaging of the said product.
The warranty duration is one year (1 year). These guarantee are excluded, all the products modified or accommodated by the customer or any other entity that the provides chosen by the seller.
The warranty can be elongated according to the modalities provided for in the store.
Right of withdrawal:
The right of withdrawal applies only to natural persons.
In accordance with Legislative Decree 206/2005, the consumer has a term of fourteen (14) days to send, at his own expense, the products he does not consider convenient. This term runs starting to receive the consumer order. Each postponement can be reported first of all at the seller's customer service. The product must be postponed to the seller's address.
Only products postponed together, in their complete and intact origin packaging will be admitted, and in a perfect state of resale. Every product that will be damaged, or of which the packaging of origin will be deteriorated, it will not be reimbursed, nor resumed, nor changed. This right of withdrawal is exercised without penalties, except for shipping and referral costs. In the event of the right of withdrawal, the consumer has the choice to request or the reimbursement of the sums paid, or the change of the product. In the case of a change, the return will be at the consumer expense.
In the event of exercise of the right of withdrawal, the Seller will refund the consumer in a fourteen period (14) days, through the same methods used during the purchase phase.
Payment methods:
The following payment methods are accepted: PayPal, banking or postal transfer, mark.
Rights of use:
The use of the brands on the site is strictly prohibited.
Major force:
None of the part will have failed to its contractual obligations, to the extent that their execution will be delayed or prevented by a fortuitous case of force majeure. It will be considered a case of force greater every fact or irresistible circumstance, exterior to the parts, unpredictable, inevitable, independent of the will of the parties and that it cannot be prevented by the latter, despite all the fairly possible efforts.
The part touched by this circumstances will notify the other party in the ten weekdays that follow the date to which he has had knowledge.
At this point, the two parties will approach, at a time of three months, apart from the impossibility due to the case of force majeure, to examine the incidence of the event and converting conditions in which the execution of the contract will be continued .
If the case of force majeure has a duration of a duration of a month, these General Conditions may be rescissed by the unfavorable side.
In an express manner, they are considered as a majeure force or fortuitous cases, as well as those usually considered by the jurisprudence of French courses and courts: the locking of transport vehicles, earthquake, fires, storms, floods, lightning, the locking of the networks telecommunication or difficulty with telecommunications networks external to customers.
Not partial validity:
If one or several stipulations of these General Conditions are considered not validated or declared as a law, a regulation or following a definitive description of a competent jurisdiction, the other stipulations will maintain all their strength and reach.
Waiver:
The fact for one of the parties not to prevail a failure from the other party to any obligation surrounded by these general conditions of sale would not be interpreted for the future as a claim to the obligation into question.
Applicable law:
These General Conditions are submitted to the French law. It is so established for the background rules as for the form rules.
In the event of quarrel or complaint, the consumer will turn first of all to the seller to obtain a consensual solution.
Personal data protection:
All the data you provide are to be able to treat your orders.
In accordance with the legislative decree of 30 June 2003, n. 196, concerning the protection of personal data, provides at the seller of a right of rectification, consultation, modification and elimination of the data that communicated to us. This right can also be used online.
Disputes:
Every order through the Seller site implies the accession of the customer, and this without any restrictions, under the general conditions of the seller.