Shipping policy
Shipping costs will be calculated based on the place of delivery and the weight of the goods. The times will vary according to the availability of products in stock and at the train processing times. For products in stock, delivery is provided within one working day from order payment.
Delivery methods:
The products are delivered to the address indicated by the consumer on the Order Voucher and only in the geographical areas we treat.
All products leave our warehouse in a perfect state. The customer must signal to the transporter (or postman) every small bump trace (holes, tracks of crushings, etc.) on the package, and in this case reject the package. A new and identical product will then be postponed without fees.
The exchange of each product declared, a posteriori, spoiled during transport, without any reservation to be expressed when receiving the package, cannot be treated.
As in any shipment, you can be delayed or that the product is lost. In this case, we contact the transporter to start an inquiry. All efforts made, with all the time needed, to find this package. In this case, the merchant will be reimbursed by the transporter and will deliver a new package identical to him.
We decline all responsibility for the elongation of delivery terms attributable to the transporter, especially in cases of loss of products, weather or strike.
Any anomaly concerning delivery (failure, missing product compared to the delivery voucher, damaged package, broken products etc.) must be imperative to be indicated on the delivery voucher in the form of a "written reserve", accompanied by the customer's signature.
The consumer will take parallel to confirm this anomaly by directing the transporter at the end of the (2) two weekdays after the delivery date a registered letter with acknowledgment of receipt exposing the reasons for the case.
The consumer will have to convey a copy of this mail to the seller's address. Without this observation, we proceed to no change.
Delivery errors:
The consumer will have to formulate at the seller, the same day of delivery or at the latest the first week that follows the delivery, any delivery error and / or non-compliance of the products in nature or in quality compared to Indications listed on the order voucher.
Beyond this term, each claim will be refused.
The formulation of this complaint at the seller can be made at the seller's address.
Each complaints not carried out in the rules defined above and in the defined terms cannot be taken into consideration and will issue the seller of all responsibility in the face of the consumer.
In the event of delivery or exchange error, each product to be changed or refunded must be postponed to the seller as a whole and in its origin packaging in a perfect state at the seller's address.
To be accepted, each submission must be reported and first of all the Seller's agreement, which will attend the package to the right address.
The expenses of shipments are at the expense of the seller, apart from the case that the product did not correspond to the declaration of origin made by the consumer in the good sense of reference.
Delivery methods:
The products are delivered to the address indicated by the consumer on the Order Voucher and only in the geographical areas we treat.
All products leave our warehouse in a perfect state. The customer must signal to the transporter (or postman) every small bump trace (holes, tracks of crushings, etc.) on the package, and in this case reject the package. A new and identical product will then be postponed without fees.
The exchange of each product declared, a posteriori, spoiled during transport, without any reservation to be expressed when receiving the package, cannot be treated.
As in any shipment, you can be delayed or that the product is lost. In this case, we contact the transporter to start an inquiry. All efforts made, with all the time needed, to find this package. In this case, the merchant will be reimbursed by the transporter and will deliver a new package identical to him.
We decline all responsibility for the elongation of delivery terms attributable to the transporter, especially in cases of loss of products, weather or strike.
Any anomaly concerning delivery (failure, missing product compared to the delivery voucher, damaged package, broken products etc.) must be imperative to be indicated on the delivery voucher in the form of a "written reserve", accompanied by the customer's signature.
The consumer will take parallel to confirm this anomaly by directing the transporter at the end of the (2) two weekdays after the delivery date a registered letter with acknowledgment of receipt exposing the reasons for the case.
The consumer will have to convey a copy of this mail to the seller's address. Without this observation, we proceed to no change.
Delivery errors:
The consumer will have to formulate at the seller, the same day of delivery or at the latest the first week that follows the delivery, any delivery error and / or non-compliance of the products in nature or in quality compared to Indications listed on the order voucher.
Beyond this term, each claim will be refused.
The formulation of this complaint at the seller can be made at the seller's address.
Each complaints not carried out in the rules defined above and in the defined terms cannot be taken into consideration and will issue the seller of all responsibility in the face of the consumer.
In the event of delivery or exchange error, each product to be changed or refunded must be postponed to the seller as a whole and in its origin packaging in a perfect state at the seller's address.
To be accepted, each submission must be reported and first of all the Seller's agreement, which will attend the package to the right address.
The expenses of shipments are at the expense of the seller, apart from the case that the product did not correspond to the declaration of origin made by the consumer in the good sense of reference.